Hello, I'm Penny. I help solopreneurs, SMEs and multisite operators protect their IP, underpin quality and improve processes to scale their business. I'm a consultant, author and new 'tech entrepreneur' launching a SaaS product to create and publish detailed Operations Manuals. I've guested on 45 podcasts to spread my influence. I talk about knowledge-sharing for a multigenerational workforce with diverse learning styles and abilities -- especially for Gen Z.