@Peter Kakoma they are in the office/available to answer the phone during business hours. After business hours they still get people calling but are not available to answer. Think a property management business that is available during the day to address customer maintenance requests but after hours if a customer has a leak they can still call and give the information vs having to wait until the next time someone is in the office

@Mike Fetherling that’s kind of what I was thinking. So I’d have to use their phone system to set it up to automatically forward to the vapi number outside of business hours?

Why don’t you want to open it in Spain? Your home country would be best for simplicity and since you already know a lot of their rules. Unless you can hire an attorney/accountant for the country you are operating it seems like it would just add unnecessary stress

@Ram Veeramony i am selling voice agents that collect caller info and can transfer calls. Just wasn’t sure how I should structure them because of open ai fees, vapi fees and the zapier subscription cost. Do you have any ideas?

@Krzysztof S you really are in the exact position as me😂 we should definitely stay in contact!