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How are you guys handling SMS consent for old-customer review campaigns?
I'm curious how other agencies are handling this. My workflow is: Client CRM → filter past customers → import into their GHL sub-account → automated review request from their own A2P-approved number. For example, I recently took a carpet cleaner's customer list and filtered it down to customers who had actually paid for a service within the last 4 years, then sent them a review request. The customers are real customers, the text comes from the business's own number, and there's no promotion, just a Google review request. But what if the business doesn't have documented SMS opt-in for every customer? Are you guys: - Sending to the full past-customer list? - Only texting contacts with documented SMS consent? - Using email for older customers? - Doing something else? I've seen tons of agencies selling this exact "customer list → SMS → reviews" model, but almost nobody talks about this part. Would love to hear from anyone actually running these campaigns.
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@Mouldi Nouri interesting, so in that case If you do a reactivation campaign are you asking your client if they have consent during onboarding? I’m gonna be honest some of the guys I’m working with barely know what they’r their is crm is let alone if their customers opted in.
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Nicholas Jackson
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@nicholas-jackson-9423
Hi I'm Nick, a web dev from Long Beach, CA, and I'm trying my hand at owning a business

Active 2d ago
Joined Jul 15, 2026
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