Climbo already does something powerful—you capture customer feedback and build trust through reviews. But right now, that trust lives mostly in words, sometimes supported by video. What’s missing is a visual and geographic proof layer that shows where and how that service actually happens. At the moment, Climbo represents one side of the story—the customer’s voice. By introducing this additional layer, you give service providers the ability to actively contribute to their credibility, enriching their online footprint with real, location-based proof of work. Reviews answer: “Was the service good?” Interactive Job Mapping Layer answers: “Where and what was actually done?” Together, they complete the story. Visual Proof of Service Delivery - a map-based feature that allows businesses to pin completed jobs, showing exactly where they’ve worked, what they did, and proof of it. Example: A plumber completes a job in blah blah. They drop a pin: “Blocked Drain – Rhode Island” Add a photo + short note. Now anyone can SEE real work in that exact area. This gives Climbo: ✔ Higher user engagement (maps are interactive) ✔ More content creation (every job becomes data) ✔ Stronger SEO value (location + service signals) ✔ Clear product differentiation ✔ A premium feature opportunity Climbo already owns the voice of the customer. This allows you to own the proof of the work—on the same platform. IN ADDITION: How this aligns with Google (Relevance, Distance, Prominence) Google ranks local businesses based on three core factors: Relevance How well a business matches what someone is searching for. Interactive Job Mapping Layer strengthens this by linking: - Service + Specific location(e.g., “Drain cleaning – Thesen Islands”) Distance How close the business is to the searcher. Interactive Job Mapping Layer supports this by: - Showing activity across multiple areas - Expanding perceived service coverage Prominence How trusted and established a business is.

We require the implementation of a post-review gamification trigger within the review journey to encourage engagement. Incentivize review acquisition! What is required: Enable a flow where, immediately after a user submits a review (via link or QR entry), a reward interaction is automatically triggered (e.g. spin wheel / coupon / loyalty activation). Why this is critical: - Reviews are a primary ranking signal for Google Business Profiles — volume and frequency directly impact visibility. - Current behaviour shows users need prompting + incentive to complete reviews. - Introducing a post-action reward significantly increases completion rates without influencing review sentiment. - The trigger must occur after submission and not be tied to rating, ensuring platform compliance and unbiased feedback. Outcome: This creates a high-conversion loop: Access → Review → Immediate Reward → Increased participation Driving: - More consistent review generation - Higher engagement rates - Improved local search performance

Hi Climbers, we are planning a new feature around employee tracking, and before building it we want to collect your feedback in detail, because we think this could become one of the most powerful ways to help local businesses generate more reviews in a natural and consistent way. The idea is this. The business owner will have a dedicated section called Employees Links, where they can add the employees who are responsible for asking customers to leave reviews. Adding an employee will be very simple: the business just inserts a photo, a name, and an alias, which can also simply be the employee’s real name or nickname. Every time an employee is added, the platform will automatically generate a dedicated review link for that employee. It will also be possible to download the related QR code. Technically, this employee link will simply be the general review link with an extra URL parameter, something like employee=alias. In this way, we will be able to track the unique visits to each employee’s review link. So if an employee asks a customer to scan their own QR code or open their own review link, the business will be able to measure how many unique visits that employee has generated. On top of this, we want to build a leaderboard, inspired by the Skool style, where the business can see the ranking of employees based on the number of unique visits to each employee’s review link. The leaderboard will be viewable for the last 7 days, the last 30 days, or all-time. This would already create an interesting use case for businesses. For example, the company could decide that, on the last day of every month, the employee with the highest number of unique visits receives a bonus in payroll, because that employee made a stronger effort to ask customers for reviews. But we want to take this feature much further. Our idea is that if, inside the text of the review, the customer mentions the alias of the employee, then that review will be automatically assigned to that employee. For example, if the review says “Luke was very kind with us”, the review will automatically be associated with the employee whose alias is “Luke”.

With all these ytime zones I am unsure whether the webinar is live finished or still coming up. Can someone please advise i have raced home to try and join

In yesterday's AMA I asked for HTML inclusion in TEXTS, and was asked to table my request and reasoning here....This enables us to incorporate gamification on our own Objective Requesting the ability to implement a post-review engagement mechanism that introduces gamification into the user journey. Preferred Approach (Primary Request) Ideally, we would like to see native gamification functionality built directly into Climbo, such as: - Spin-to-win mechanics - Coupon or reward unlocking - Loyalty-based incentives This would allow for a fully integrated, seamless user experience within the platform. Alternative Approach (Critical Fallback) If native gamification is not currently feasible, we request the ability to: ✔ Embed custom HTML / JavaScript within the post-review (thank-you) page ✔ Trigger delayed interactions (e.g. gamification after X seconds) ✔ Control post-click flow (redirects, overlays, modals) ✔ Integrate with external systems (CouponTools, loyalty platforms, reward engines) This ensures we can still deliver the required functionality without being constrained by platform limitations. Current Limitation At present, the system: - Does not allow HTML or script injection - Does not support post-action event triggers - Does not allow control over timing or sequencing after review interaction This prevents the creation of a review → reward behavioural loop. Why This Matters This request is rooted in performance and behavioural design: - Reviews are a primary ranking factor for Google Business Profiles - Users require prompting and motivation to complete reviews - Gamification significantly increases engagement and completion rates - A structured post-action flow creates a repeatable and scalable system Strategic Outcome Enabling either native gamification or HTML flexibility allows us to build: Access → Review → Timed Reward → Ongoing Engagement Driving: - Increased review volume and consistency - Higher engagement rates - Improved local search visibility