Thanks @Dave Calafiore

@Martin Jackson Hi Martin, yes we are using OpenAI, to take the conversation and make it readable for the client. Where things are getting off for me is... somehow the fields are changing. Example is attached where the Message Content has come through the webhook with three different names over time. When that happens my zap doesn't send any transcript. It also happens with the Name fields and when that happens it filters the zap altogether, because we don't send leads without names.

@Martin Jackson very generous Martin. Thank you. Love this community!

Thanks Kim.

@Kimberly Amio Thanks Kimberly. Simple fix. 😉