𝘼𝙧𝙚 𝙩𝙝𝙚 𝙖𝙣𝙨𝙬𝙚𝙧𝙨 𝙮𝙤𝙪 𝙥𝙖𝙮 𝙛𝙤𝙧 𝙡𝙖𝙩𝙚𝙧 𝙤𝙣. “Maybe I’m the problem.” I hear some version of that line quite often. Usually from someone good. Someone who has sold well before, somewhere else. A few weeks or months into a new role, the numbers aren’t coming, and they’ve started to wonder if they’re not as good as they thought they were. So we look at it together. Not their calls and performance first (which they are expecting). No, first, the role itself. The company, the lead quality and flow, the pre-call experience outside their control, the culture, the expectations and the type of prospect who books most of the calls. I usually have many questions. Questions like how many other reps on the team are currently producing? Producing numbers that match what they were told was normal before accepting the role - and that would count as a real success for the sales pro. The answer is often a handful. Sometimes, nobody at all. What do a normal month’s lead flow and performance look like for someone 30, 60, 90 days in - and how does that compare to what other new reps are getting right now? Often nobody ever told them. Did they hear recent calls from the current top performers before starting? Often not, or maybe one or two old ones. Is there a working call structure, or is everyone figuring it out live? Figuring it out live is great for an expert but poor for someone newer to the work. What kind of buyer are they speaking to all day? Sometimes not the kind they’re built for or want to work with (this is especially the case with higher-level pros). Who do they actually report to, and what feedback has come from them - are things normal or abnormal right now? They assumed the person who hired them would be their contact and keep them informed but that’s often not the case. So many questions… Yet none of those questions got asked before they said yes to the new role. Every one of them got answered after, if at all. That’s the pattern. The questions you don’t ask before you accept a role become the answers you pay for once you’re in it.