Bio: Retired in 2022 from a 31-year career with the U.S. Secret Service. I'm now employed as the Director of Security for a private college in Madison, WI
Bio: President Ken Kiernan co-founded ICS, and serves as CEO. With a 30 year history helping customers follow their journey in the contact center space.
Bio: Widow, mom, author, founder, scientist, business leader—learning to connect through story, hopefully land a TED Talk, and maybe keep a clean house.