Has anyone dealt with this Google Business Profile ownership issue? I’m helping the owner of Tru Home Care in Moultrie, Georgia. The business already has an active listing on Google Maps, but when we click “Own this business?” a black square opens and shows nothing. When we go through the Business Profile management page and search for the business, Google sends us to “Add your business to Google” as if we’re creating a brand-new listing. We’ve tried the owner’s Google account and several other accounts, and the same thing happens each time. We do not want to create a duplicate profile. Google’s support flow is only giving us the Community option. Does anyone know how to request access or transfer ownership of the existing listing when Google keeps redirecting to the new-business setup?