A big welcome to our newest Care Leaders Hub members — Shereen, Heather, Jackie and Lisa! It’s great to have you all here. Care Leaders Hub is all about practical support, sharing ideas and helping each other with the real challenges of leading in adult social care. When you get a chance, feel free to introduce yourselves and tell us a little about your role, your service and what you’d most like support with. And to everyone already in the Hub, please join us in giving them a warm welcome 😊 Neil & Martin

Hi Everyone Just a quick reminder that our next recorded Q&A session will be added to the Hub in a couple of days. We’ve already had a couple of questions come through, but if there’s anything you’d like us to cover, whether it’s around leadership, management, quality, compliance, workforce, business development or anything else across adult social care, please send it over. We’ll be more than happy to include it and offer any advice, guidance or thoughts we can. Care Leaders Hub

Happy Monday, Care Leaders We’ve just added a new free guide to the Care Leaders Hub: Daily Care Notes – A Practical Guide for Care Staff This one has come from a really useful conversation in the community around helping carers complete clear, accurate and person-centred daily notes without unnecessary paperwork taking them away from the people they support. The guide includes practical tips on: - what good daily notes should include - recording facts rather than assumptions - capturing the person’s voice, choices and independence - recording changes, actions and outcomes - finding time to complete notes during a busy shift - refusals, consent and capacity - safeguarding and medication records - confidentiality and secure recording - examples of turning basic notes into more useful ones We’ve tried to keep it practical and easy to use, so it could work well for team discussions, supervision, induction or refresher training as well as something staff can refer back to. You’ll find it in the Free Guides section. As always, if there’s a particular challenge you’re dealing with in your service, feel free to share it here, it helps us make sure the resources we create are genuinely useful. Neil & Martin

We’ve just added a new Practical On-Call Guide to the Free Guides section. It covers the key areas managers should think about when setting up or reviewing on-call arrangements, including: - when staff should use on-call - making the number accessible - creating a sustainable rota - why staff may hesitate to call - inappropriate use of on-call - handover, recording and escalation - using on-call themes as a learning tool A simple but important area that can have a real impact on staff confidence, manager wellbeing and service safety. Available now in the Free Guides section.

Hi everyone, I’m really pleased to be joining the group. I’ve recently joined a relatively new care provider as their Registerer Manager. The provider is part of an established franchise with many years of experience in the sector. Like many providers, we’re finding recruitment and retention challenging, particularly while we’re building up hours. Another area I’m working on is making sure carers have enough time to complete clear, accurate care notes that meet CQC requirements, without taking time away from the people we support. I’m looking forward to sharing experiences, learning from others and picking up practical ideas along the way.