I have had my first refund requests, they said the paper was crinkled . They had a photo attached , it was hard to see clearly to be honest… looked like a tiny kink in it . Should I ask them if they want a replacement not a refund? And is this something I can go to print shrimp as ask them to replace? Thanks for your help

I’m new here and I am trying to find the automated listing software. It s a subscription, I can’t find it anywhere? Thanks for your help