I worked with two companies that used Forever booked and both were unhappy with their model. Being the injector having to deal with the outcomes of the patients coming in from their leads was really bad. They claim they are better now, having refined their processes, but, in my opinion, they're a rip.

My clinic brought in RewindMD and some patients like it, I referred to it more than our website, however, some people did not want to scan the QR code. And RepeatMD will also house your competitors next door, so I’ve had patients who downloaded our app (not using the QR code but by searching the internet to find it) and then saw all the competitors listed. It’s quite expensive per month and the sales we got on it were not as much as we hoped.

@Rachel Beauregard If you go on Repeat MD, you can search for med spas and see all their offerings and membership prices/and what's included. Which, again, is why I felt it was hard when, I've consulted with the patient and then sold them on packages/procedures and then showed them the membership on the Repeat MD app, and then they realize there's a bunch of goodies on the app and want to puruse that. Well, that takes away the focus on the hear and now, book now, pay now. The app is really to be used for the patients that wouldn't close that day you saw them, the ones that say I have to talk to my husband/etc. Or the shopers of the world.

I've worked with both the two you're considering: Inmode Optimus (RFMN & IPL) and the Rhorer Pix:E (RFMN & Erbium). I believe the Inmode is better built, it's smaller and easier to maneuver around in a small room. It also does not cut off fuses in the building. I also like that Inmode has more attachments because you can add the LHR and body stuff. As for the Rhorer, it's cheaper and gets the job done, however, the machine is bulky and hard to move about. The hand pieces are bulky and heavy too, which for a long-term perspective I feel the providers get tired more easily and have more arm/elbow/shoulder/neck issues if they're booked back to back with this machine. It's pain level is just as bad as the morpheu8 to get the same results and yes, you'll need pro-nox and/or the zimmer regardless of which machine you pick. If it were me, I'd pick the Inmode because they have better customer service should you need help, a rep is available. For Rhorer, if you need help, good luck. Also, the pins for the Rhorer are unreliable and the force of impact onto the skin sometimes also varies, which is why I feel the Inmode is better built. Hope this helps! XOXO, Marie

Where was she flying to and did she have an aesthetic provider at the destination she was going? I have plenty of international patients and they typically have flights on their calendars so we/I are always working on a tight schedule to get their things done. I agree that you need to trust your instincts and stick to your professional judgement but I also agree with the patient in that she wanted her stuff done conveniently (because that's what they all want). Regarding her "gentle" feedback she sounds like she was taking the time to reject you which means she's revealing her character to you. I agree with @Jamila Belhadjsalah she is not a patient you want, and yes, let her go. But, as injectors, I know I take these things personally because it hurts me to hear a bad review or that my service had disappointed someone, (even if it is a lie, it still hurts). So the problem is this: patient demands of convenience oversteps safety boundaries. Her character flaw will cause aesthetic complications - one way or another and we all know this. The issue truly is: the industry as a whole continues to cater to bad behavior because she's admitting that she's done this to other providers and they have caved (for $$ or to stave off a bad review, etc.). So, what's the solution: we as injectors always do the right thing as you have done @Scarlett Duncan and if all med spas and injectors around you band together to follow the same set of standard protocols, the patient will then be protected from herself. The bottom line is that we, as injectors, sometimes bare the brunt, we take the hit, and we have to take the high road, being professionals that we are, and over time, we have to find a way to still love people even when they hurt us. XOXO, Marie