📌 𝐓𝐡𝐞 𝐂𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞: Running a business means 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐪𝐮𝐞𝐫𝐢𝐞𝐬 - emails, texts, calls and it’s easy to get buried under repetitive questions. I wanted a way to: ✔ 𝐑𝐞𝐬𝐩𝐨𝐧𝐝 𝐢𝐧𝐬𝐭𝐚𝐧𝐭𝐥𝐲 (without being glued to my phone). ✔ 𝐑𝐞𝐝𝐮𝐜𝐞 𝐡𝐮𝐦𝐚𝐧 𝐞𝐫𝐫𝐨𝐫𝐬 (missed messages, slow replies). ✔ 𝐊𝐞𝐞𝐩 𝐭𝐡𝐢𝐧𝐠𝐬 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥 (without sounding like a robot). 🤯 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐈 𝐒𝐨𝐥𝐯𝐞𝐝: Manually sorting form submissions like "What Category is your Request?" was eating 2+ hours/day. Missed assignments = frustrated customers + chaotic team workflows. 🛠️ 𝐌𝐲 𝐄𝐱𝐚𝐜𝐭 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐒𝐞𝐭𝐮𝐩: 1️⃣ 𝐓𝐫𝐢𝐠𝐠𝐞𝐫: 𝐅𝐨𝐫𝐦 𝐒𝐮𝐛𝐦𝐢𝐬𝐬𝐢𝐨𝐧 - When a lead submits a form, the system checks: - "𝐖𝐡𝐚𝐭 𝐂𝐚𝐭𝐞𝐠𝐨𝐫𝐲 𝐢𝐬 𝐲𝐨𝐮𝐫 𝐑𝐞𝐪𝐮𝐞𝐬𝐭?" (Key field) - Automations → Routes to dev team - Phone/Text → Triggers SMS alert - Email → Creates support ticket - Other → Flags for manager review 2️⃣ 𝐒𝐦𝐚𝐫𝐭 𝐑𝐨𝐮𝐭𝐢𝐧𝐠 (𝐍𝐨-𝐂𝐨𝐝𝐞 𝐋𝐨𝐠𝐢𝐜) IF "Category = Automations" → Update contact field "Department: Tech" → @Internal Notification to dev Slack → Add task: "Debug request (48hr deadline)" ELSE IF "Category = Phone/Text" → Send SMS acknowledgment → Create urgent Opportunity 3️⃣ 𝐅𝐚𝐢𝐥-𝐒𝐚𝐟𝐞𝐬 & 𝐇𝐚𝐧𝐝𝐨𝐟𝐟𝐬 - "𝐍𝐨𝐧𝐞" category → Pings me directly (no fallthroughs) - Every action logs a 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐟𝐢𝐞𝐥𝐝 𝐮𝐩𝐝𝐚𝐭𝐞 for audit trails 📊 𝐖𝐡𝐚𝐭 𝐈 𝐋𝐞𝐚𝐫𝐧𝐞𝐝: - 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐥𝐨𝐯𝐞 𝐬𝐩𝐞𝐞𝐝 (even if it’s a bot at first). - 𝐍𝐨𝐭 𝐞𝐯𝐞𝐫𝐲 𝐪𝐮𝐞𝐫𝐲 𝐧𝐞𝐞𝐝𝐬 𝐚 𝐡𝐮𝐦𝐚𝐧 (saves hours/week). - 𝐘𝐨𝐮 𝐜𝐚𝐧 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐥𝐨𝐬𝐢𝐧𝐠 𝐭𝐡𝐞 "𝐡𝐮𝐦𝐚𝐧 𝐭𝐨𝐮𝐜𝐡." 🤔 𝐂𝐮𝐫𝐢𝐨𝐮𝐬 𝐡𝐨𝐰 𝐢𝐭’𝐬 𝐬𝐞𝐭 𝐮𝐩? I’m happy to share details, just real talk about what worked (and what didn’t).

I'm glad to be the part of the community and excited to be explore! Talking about myself: I'm Khushi Rajput, I pursued my graduation in BCA with specialization in AI/ML from India. Currently a final year student and interested in Chatbot Automation and learning about this from few months, I have used Manychat, Make for integration and achieved some certification from Make Academy like foundations & Basics of Make interface and about the automation, workflows, triggers, integration in one platform to another using AI also. I have started some services also and made a linkedin page for my services where I showed about my work sample and the services that I'm providing, So I have just started to selling the ready-made and easy-to-edit templates for the Social Media Handles to boost their Brand in any niche for the businesses and influencers. I'm also made custom templates that tailored your specific needs. Using templates is easy to grow the brand, for example: I made a clothing brand and want to grow my brand in Instagram, so I have to hire someone to create my content for videos or posts and design the logo or anything, manage my social media handle also. I can't do all the things by myself or manually, so it's very time taking and I have to invest more in different things for specific purposes, so for that they can use the ready-made and easy-to-edit templates or I can create the custom templates also for them to grow their brand in less time and they didn't have to invest a lot in different things for specific tasks. I also want to start freelancing in Chatbot Automation, but didn't know about how to start and what are the things I have to learn before starting and I don't have budget to invest in freelancing right now.. could anyone share about their experience in freelancing and how can I start as a beginner in Chatbot Automation or Advertising niche to boost the brand using ready to made, easy-to-edit templates? It'll be very helpful for me or others as well who read my introduction.