Here's the email I sent to the insurance company after they'd been dragging their feet. EDIT: Their claims paperwork says "10 to 12 weeks". At this point, we were in Week 14, and they wanted to go another round with the GP, which would take at least a fortnight. Scored a direct hit - the guy told me this is what got the claim over the line (he overruled the senior assessor, who still wanted to talk to the GP). A free Mars Bar to the first person to point out what REALLY got this over the line and why. === Begin Acerbic Email === Brendan, The Alzheimer's diagnosis from Prof. Cronin is unequivocal and backed up by an MRI (see attached). I'm sure Prof Cronin has verified this himself. If you're doubting how this is affecting Sarah's day-to-day life and you won't take my word for it, then arrange for an independent assessment because neither Dr Kelly nor the local GP can say. Sarah hasn't seen Dr Kelly since November 26th 2024 — more than eight months ago — and she has zero experience of dealing with Sarah on a day-to-day basis. So she cannot know how Alzheimer's impacts Sarah's daily life today. While Sarah is registered at the local GP following our relocation to the UK, she hasn't visited the practice. Why would she, since her physical health is good? The address is: The Barn Surgery Newbury Gillingham Dorset SP8 4XS Reception: +44 (0) 1747 824201 I don't know if she or I have been assigned to a specific GP. Ask them. You have my permission. Or I can give you a detailed breakdown of how Alzheimer's affects her, along with testimony from close friends and family. Frankly, I'm disappointed. You encourage me to ask questions, but when I do, I don't get any answers. What exactly is the delay here? I want detailed and specific answers and updates. I think your current level of service is unacceptable. I have paid my premiums in full without fail or delay for Lord knows how many years — fewer than 13 but probably more than ten — and this is how you behave when I make a claim?