Environment - Jira Cloud - Jira Service Management source project - Jira Software destination project What I'm Trying to Accomplish: I have an automation rule that fires when a JSM ticket transitions to a specific status. The rule creates a new linked Jira Software ticket in a separate project. When the new ticket is created, I need all public (non-internal) comments from the JSM source ticket copied to the newly created Jira Software ticket as individual comments - one comment on the destination ticket per original comment on the source ticket. Each copied comment should include the original author's name and the date it was originally posted. To be clear: a single consolidated comment containing all the original comments lumped together does not meet the requirement. Each comment must be posted as its own discrete comment on the destination ticket. The Question: What are my options for accomplishing this in Jira Cloud? Has anyone successfully implemented something like this? For disclosure: I've built a solution that *almost* works but not quite. I'm fully up for disclosing what it is, but I'd rather have suggestions that aren't tainted by me leading the witness. A solution that uses only native Jira functionality is preferred, but I do have Scriptrunner for Cloud in my instance, so it is on the table as an option.