The other night I spoke at a career for a young adult night, and I had to answer a question I don’t usually stop to think about: how did I actually get here? The honest answer is: not in a straight line. I graduated high school with my CNA and figured out fast that healthcare wasn’t for me. I tried college for elementary education, then HR management, and realized the classroom wasn’t where I learned best. And then I realized something else: I’d been building skills the whole time, every time I stepped into something new. Admin work taught me organization and how to keep a calendar from falling apart. Sales taught me to talk to anyone and handle a “no.” Volunteer service taught me how to lead people who didn’t have to follow me. Running shifts taught me to manage a team under pressure. And retail taught me how to keep showing up and getting it done. None of it was wasted. It was all training for a job I didn’t know existed yet. Then someone in my network opened a door. I started at ActionCOACH Kansas City in February 2025 as Community Coordinator and Executive Assistant, and a year later I was promoted to Manager of Outcomes. The first stretch was hard. I was suddenly wearing every hat except owner and coach: marketing, systems, operations, networking, client experience, events, supporting Joe. All at once. The overwhelm was real. What got me through was treating the job like a curriculum. I leaned on the same frameworks we teach our clients, then went looking for whatever skill I was missing next. CRM automations, pipeline reporting, training a VA, building systems so I could hand pieces off and lead instead of doing it all myself. I even taught myself to connect our software to AI with zero coding background. That’s my favorite part of this job: I’m never bored, because there’s always something new to learn. And every new skill makes me more valuable to the team than I was the week before. Here’s the advice I gave those students, and it applies to every business owner here too: