I'm not a coder so I used ChatGPT to help write a workflow for sales. I'm not sure how to implement it yet, still trying to figure it out. Here is what I received back from my ask - Provide step by step instructions on how to use N8n to create an AI agent to automate the workflow for a sample customer. ChatGPT said: Thought for 11s Nice — below is a practical, ready-to-run step-by-step recipe for building an n8n AI agent that automates a typical customer workflow. I’ll assume a concrete sample customer so the steps are actionable: Sample customer: Acme Apparel — incoming customer support emails should be ingested, intent-classified (refund, shipping, product question, other), a draft reply generated, a ticket created in the support system for certain intents, and a follow-up task recorded in a spreadsheet (or task manager). I’ll show: prerequisites, exact n8n nodes and wiring, prompt examples, testing tips, and production considerations. 1) Prerequisites An n8n instance (cloud or self-hosted). API key for an LLM provider (OpenAI or Azure OpenAI) and any service API keys you need (Gmail/SMTP, Zendesk/HubSpot, Google Sheets, Asana, etc.). n8n supports adding OpenAI credentials directly. n8n Docs+1 Familiarity with n8n’s editor (workflows, nodes, credentials). If new, follow the n8n AI tutorial and templates. n8n Docs+1 2) High-level workflow (what we’ll build) Webhook (or Email trigger) → Parse message → Classify intent (LLM) → Switch node (routes) → (a) Create ticket in Zendesk → (b) Generate draft reply with LLM → Send reply via Gmail/SMTP → Log task to Google Sheets / Asana → Done. 3) Create credentials in n8n In n8n go Credentials → New and add: OpenAI (paste API key) or Azure OpenAI if you use Azure. (n8n has built-in OpenAI credentials and nodes). n8n Docs+1 Gmail/SMTP (for sending replies), Zendesk (or other CRM), Google Sheets or Asana. Test each credential using the built-in test option. 4) Build the workflow step-by-step Below I name nodes exactly as in the n8n UI and give the main settings.

@Aparna Arora That's awesome!