Like I know I've gotten faster, I know I've learned more tools, I know my work is better than it was 12 months ago But every time I think about telling a client my new rate I talk myself out of it How do you even start that conversation without feeling like they're just going to replace you?

Fast replies are good, but clear boundaries are better. I used to answer clients at all hours because I thought it made me “valuable.” It mostly just trained clients to expect 24/7 access. Now I set response windows from the start and clients actually respect me more. Weirdly, better boundaries improved retention too.

Happening to me right now and I genuinely don't know what to do 😞 she wants me to learn a whole new project management system by next week and just assumes I'll figure it out in my own time. I don't want to seem difficult because she's my biggest client but I also spent 4 hours this week just watching tutorials and I wasn't paid for any of it. is this normal? do you just absorb it or is there a way to bring it up without making things awkward? I really need some advice on this one.

I genuinely don't know why I waited so long. Before I was copy pasting numbers from different places into a Google Doc every Friday — taking about 90 minutes per client Now I have a live dashboard that updates automatically and clients can check it anytime they want without messaging me The first time a client said 'I already saw the numbers, looks great' instead of waiting for my update I realized how much that one change shifted how they saw me If you're still doing manual reporting for clients you're spending time on something that shouldn't need your hands on it anymore

I sit in on client calls, trying to take notes and actually pay attention at the same time, and honestly, I'm doing neither well. I heard Fathom and Tldv can do this automatically but I don't understand how it works in practice Does the client need to download something, too? Do you have to tell people on the call that it's a recording? I want to look more professional and organized, but I don't want to set something up wrong and make it awkward