thanks, i used it, sorry forgot to reply

@Kevin Campos thank you

Id use the real time booking, but like you've explained it might double book if the user decides to change their mind after they said one time. + If i use the real time booking, I can't see how the same agent would reschedule the appointment.

Also, I think it'd be super beneficial and a great video idea if you made a webinar and made a full ai receptionist build on it for the community. Here's the concept for it - The full build use's 2 Voice AI's. The first AI, an inbound receptionist, is the main line the business would use to accept calls, the ai can answer questions based off a knowledge base, it can transfer the call to the correct department through the new contact directory function on synthflow using warm transfers. This ai also has a memory from the new memory function. This ai can book, reschedule, and cancel appointments aswell. The second voice ai would just be a outbound follow up, that's triggered through gohighlevel, and which would just call a day before the appointment to confirm the appointment. For GHL's side, I can share the logic of the build that i think would work, i merged a few concepts from different video's you had, so you don't have to come up with anything from scratch and just fine tune it to save you some time. Ultimately, i think this type of build would be bulletproof and would be pitchable to every service based business there is, which is why I think it'd be very high viewed video.

You tried putting the actual model ID? They might've changed the label, but kept it the same thing

Okay thank you, it ws a bug on synthflows side, all fixed tho 💪