Going to be on a cruise this afternoon. Hate I’m going to miss it.

Had a John Israel moment gratitude moment yesterday. Lost my wallet all day. Found it last night. (Not so bad except our family is going on a cruise Thursday ) remember the chicken story from the podcast.

We have a "shop" section of MrThankYou.com, and I "accidentally" found out that we had received 3 orders last month but we never got notice. It's not all rainbows and sunshine over here in Mr. Thank You land. We make mistakes. I believe @J Brad Britton taught me, "A customer service error is just an opportunity to make a customer for life." I sent each book or set of Thank you cards with a personal thank you/apology note and an extra copy of my book. Remember, "Results show skill, but how we handle problems shows character. Mistakes can be a tool for greater connection and trust.

I thought I saw an email yesterday that this was canceled for today. Was it recorded?

@Tara Pease We have one week left of the 30-day challenge. Like, comment, & post...and you have a chance to win this weeks drawing!