Week 1: Create a Common Map Build a system where people know where we’re going, what good looks like, and what they own. Key takeaways - Understand the person. Beliefs, experiences, and emotions influence how people interpret instructions and act. - Give them a clear map. Define your purpose, what success looks like, how you operate, and the values that guide decisions. - Make standards specific. Show what good looks like. Train to the standard, not just to complete the reps. - Build ownership. Give people a meaningful voice, clear responsibilities, and room to make decisions. - Build trust. Listen, show care, and follow through. Make it safe to ask questions and disagree. - Choose training with a purpose. Work backward from performance. Consider whether the need involves thought, physical capacity, or skill. Check for understanding Don’t stop at “Does that make sense?” Ask: 1. What are we trying to accomplish? 2. What does good look like? 3. How will you put it into action? Before next week Bring a rough outline of your own system: purpose, success, standards, and who owns what. We’ll work through it together. Let me know your biggest takeaways and what your thinking about after week 1