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1 contribution to Voice AI Alliance
🚨VOICE AGENT ISSUE:
Hey everyone, I'm currently building a voice agent using Vapi and Retell with Google Calendar integration. The agent is performing really well overall: - Speaks naturally and politely - Stays focused on the conversation - Answers questions correctly - Successfully books appointments on Google Calendar However, I'm running into an issue with rescheduling and cancellation. When I ask the agent to cancel or reschedule an appointment, it confidently responds with something like: "Your appointment has been cancelled." or "Your appointment has been rescheduled." But when I check Google Calendar, the original appointment is still there and nothing has actually changed. So my question for those of you who are actively using Vapi or Retell: - Do their built-in Google Calendar integrations fully support appointment cancellation and rescheduling? - Or is the integration mainly designed for booking new appointments? - Do I need to build additional automation/workflows using tools like n8n, Make, or custom API calls to properly handle cancellations and reschedules? I'd love to hear how others have solved this problem and what architecture you're using in production. Thanks in advance! 🙏
3 likes • 11d
Im using cal.com for now to avoid this and will also link up everything inside of GHL. hope that helps
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Emeric Kerr
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2points to level up
@emeric-kerr-1001
Founder @Horizonmark.

Active 4h ago
Joined Feb 2, 2026
Quebec, Canada
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