New figures from GMBapi, reported by Search Engine Land, cover US Google Business Profile performance in the second quarter of 2026 against the same quarter a year earlier. Calls fell 11.9% and website clicks fell 12.5%. Direction requests rose 21.1%. The impression data says where it all went. Mobile Maps impressions were up 30.4% and desktop search was up 13.9%, while mobile search fell 20.1%. Desktop Maps impressions rose 3.2% after falling 17.9% in the first quarter, and that reversal is the bit worth noticing. Read together, those numbers describe customers finishing the whole journey inside Maps instead of starting on a results page and clicking out to a website. The turnaround on desktop suggests it is no longer only a phone habit. Two practical consequences. Your profile is now the shopfront rather than the signpost, so an empty description, missing hours or three photographs from 2019 costs you the enquiry directly rather than costing you a click. And if you judge your local performance on website clicks from your profile, you are watching a number that fell by an eighth year on year for reasons that have nothing to do with anything you did. Calls and direction requests are the ones to track. These are US figures, so treat the exact percentages as a direction of travel rather than as your own. Pull your own from the profile performance report today, compare the last 90 days with the previous 90, and write the date next to them. Worth asking back: has your profile's website click count dropped this year while your phone kept ringing at the same rate? That combination is exactly the pattern in this data, and it is the one most likely to be misread as a problem. Source: GMBapi data for Q2 2026, reported by Search Engine Land.