@Yvette Wright I assume you're trying to get your JCP cert. Follow this video to see how to do a self assessment which gets you basic level access which is at a minimum what you need for JCP: https://www.youtube.com/watch?v=UFoENNANZoU Once you get to the section where you need to figure out your SPRS score follow this video and use the excel sheet they give you: https://www.youtube.com/watch?v=iVn2LVGbrqg&t=541s Once you finish that, go back to the first video and finish that. Lastly, to apply for your JCP you can follow this video: https://www.youtube.com/watch?v=h5DM7Yw97EM&t=38s Don't worry about messing it up because the JCP team will tell you exactly what to put if you do. They usually got back to me in a day or 2 each time I submitted and I even messed it up like 3 times when I did it.