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Atlassian Everything

281 members • Free

20 contributions to Atlassian Everything
Atlassian/Anthropic tango
Has anyone else heard anything about the possibility of Anthropic purchasing Atlassian? I saw this in an AI newsletter last week but short on details. What impact do we think this would have on Atlassian as a whole? Is this a move toward better AI tooling inside Atlassian?
1 like • 5d
I've heard the rumour. Rumours like this (often planted I'm told) positively boost stock markets based on speculation. Atlassian won't mind a little boost in that department. I think the timing and changes that they are making to their privacy policy is the type of data that the likes of AI beasts would really love to have access and insights to. If the rumour is just a stock market ploy, maybe Atlassian is starting to gear up for some future negotiation options/power. Anything is possible, but also rumours and speculation. Time will reveal 🙂 I will be sad if true.
Atlassian SSO - need the details and gotchas
Tasked with moving our Atlassian Cloud tenant under Okta SSO. I understand there's a Guard piece we need, but I also think there's a limit on all users have to be managed users, which means all domains of users have to be included. And other stuff. Anyone done this? Where are the hidden gotchas?
2 likes • 8d
Too much to type in great detail, but can guide you what to read up on if applicable to your use case: - You can selectively manually claim your accounts in bulk using csv method after claiming your domain. It's just pain in the butt then to maintain with new user onboarding from there on when you don't opt for the automatic claim account option. - Read up on how Atlassian Directory / Guard handle/not handle nested - One Okta Tenant only, if you have more than one to connect you'll need enterprise - Every licensed app user you claim as managed account under your domain is billed a guard seat once. But good news if the user is only granted "customer role" atlassian doesn't bill guard seats for them even if its a claimed account on your domain. - You may come across external users that you invite to your site, that can't login with their external atlassian accounts if their org admin that claimed that domain and account suspended or deactivated their atlassian account within their org. That user either need to be given a email from your domain then or they have to ask their org admin to restore their atlassian account. - Non-billable policy can be used if useful in your scenario. Read up on it. - Don't know if its still the case, or if Atlassian fixed it since (i'll need to check) but if there's issues with your credit card when guard bill is due, you lose your guard setup and have to it again. I do hope they have put a fail safe in to stop that now, but thought I'd mention to be diligent. Two of my 2024/2025 clients had that happen with no warning when their credit card expired and payment didn't go through. There were no smiles in the room that day 😬
1 like • 5d
@Shaun McGuire I revisited the open bug on that payment failed scenario. It's shows still In Progress, but improvement that has been made if you restore payment within 14days, you can get your configuaration settings restore. After 14 days you're still toast: https://jira.atlassian.com/browse/ACCESS-690
Last Chance to Sign Up for Build IT Together: Anaheim
Hello, We have to turn in our final numbers to the venue for food and this is the last chance to secure your tickets for BIT: Anaheim. What you need to know: Hands-On Training Day: This is a full day (breakfast, lunch, Dinner, #AMA with Council of Jira Admins). You pick a track from the available 4 tracks. You bring your laptop and follow along as you actually build something. Get 20% as an Atlassian Everything Community Member with code: BITANAHEIMTRAINING20 Conference Day: This is happening right before Team 26. We'll have 12 sessions where you'll learn different ways to use the Atlassian Tools. We have some awesome sessions with even more awesome speakers. We'll feed you breakfast and lunch and then we'll all go to Team 26 which is just a few steps away. Get 50% off as an Atlassian Everything Community Member with code: TJL50. Bonus: If you'd like to get into the Conference day for free, then ping one of our sponsors or speakers. You can find the full list (along with with all the other information you want on our website: https://buildittogether.events/). They have special 100% off codes for the Conference day ONLY. See you all in a couple weeks!
1 like • 8d
I have FOMO for sure. This wasn't my year to make the trip to America, but hopefully there will be another next year 🤞
Customer Service Management App
If you were to need a help desk for external client support today. Would you build it with Customer Service Management or Jira Service Management and why? I'm trying to understand the scenarious where right now it still best to use JSM for external help desk and not go down the CSM route (at least not yet). Atlassian marketing positioning suggest a line in the sand that if external customer help desk, then go CSM, if internal staff help desk then JSM.
0 likes • 23d
@Timothy Braxton Thank so much for sharing. Gonna give it a watch. More homework before I weigh in
Best approach to Microsoft Teams and JSM integration
Hey fellow Jiraheads, curious what others' experience is with integrating JSM with Teams? Seems from my initial research like Assist works pretty well if you create a work item from Teams for getting comment updates or routing approvals through Teams, but if you want something more robust like Teams notifications on Status changes or getting notified by Teams for all tickets you'd have to use Webhooks that can only go to a Teams channel and not a direct message? Wondering if anyone has any advice or has done a thorough Teams integration before
1 like • 23d
Suitable for basic setup. But fair bit of limitations with native chat-assist integration. It does not support multi-tenant use case and only 1 agent teams channel per JSM space, doesn't scale well in my opinion for scenarios of dedicated team-based agent queues based on request types
1-10 of 20
Denise Ellis
3
44points to level up
@denise-ellis-9737
Jira Gardener by day. Curiosity-fuelled R&D goblin by night.

Active 4d ago
Joined Nov 6, 2025
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