Hi ElevatAI family, I want to be transparent with you: I'm under the weather right now and need to take a couple of days to rest and recover so I can show up for you at full strength. With that in mind, I'm rescheduling this week: Tonight's One Demo Away session is postponed. Tomorrow's VIP session is postponed. We'll pick things right back up on Thursday with our Premium session as planned. Thank you for your grace and understanding. Taking care of ourselves so we can lead well is part of the work too, and I'm grateful to be building alongside a community that gets that. I'll be back and ready to move. Rest up if you need it, keep the momentum going, and I'll see you Thursday. Clarity First. AI Second. Momentum Always.™ Dr. Poinsetta Tillman

I remembered that on one of our accountability calls last week, somebody mentioned a restaurant owner who was interested in an AI receptionist but wanted to know whether it could help filter out all of the spam calls restaurants get. At the time, there really wasn’t a clean answer for doing that directly inside the Voice AI agent. Well... apparently somebody at GoHighLevel was listening. 😂 They just released a new feature called Smart Call Ending & Spam Caller Protection for Voice AI. From what I’m seeing, the Voice AI agent can now: - Detect telemarketers/spam during the actual call and end the conversation - Analyze completed inbound calls for spam - Automatically block repeat spam callers by placing them on inbound DND - Let you choose how many spam calls have to happen before a caller is blocked - Notify you when a spam caller has been blocked - End legitimate calls more naturally instead of just awkwardly cutting off So for whoever had the restaurant prospect last week, this might be something worth going back to them with. If you’re using Growth Hub 365, the feature should be under: Settings → Labs → Voice AI: End Call & Spam Protection Then once it’s activated, the controls are available inside the Voice AI agent. One thing to know: HighLevel says the newer Speech-to-Speech agents don’t support the spam-protection feature yet, but support is supposed to be added. And speaking of Speech-to-Speech... There’s another Voice AI update that might be worth testing. HighLevel now has newer real-time Speech-to-Speech models that are designed to make the conversation sound more natural and reduce some of that noticeable pause between the caller speaking and the AI responding. There are currently two options I’m seeing: Gemini RealTime — $0.10/minute GPT RealTime — $0.20/minute So if anybody has been testing Voice AI and felt like the pauses made the agent sound a little too “AI-ish,” these newer models may be worth comparing against your current setup. Just thought I’d share because the spam-call question immediately made me think about that restaurant owner from last week.

Well…I did a thing y’all. Meet your newest CERTIFIED AI Consultant. She’s ready! (Click full screen mode)

@Preston Mark @James Roman @Michele Mitchell @Sunshine King @Mrs Adams @Poinsetta Tillman I kept thinking about our conversation last night and @Preston Mark ’s idea of offering an AI voice receptionist to kitchen and bathroom remodeling and repair businesses. Preston, I’m using your example because I think it gave ALL of us something worth thinking about. 😊 There’s no question the AI receptionist has value. We all know it can answer missed calls, qualify prospects, schedule appointments, answer common questions, and keep opportunities from slipping through the cracks. But we started with “They’re missing calls and losing revenue,” and then uncovered another possible problem: They may not have enough workers to handle the business they already have. So here’s the question that stuck with me: What happens if our solution works REALLY well? If we help them capture and book even MORE business, but they don’t have enough people to do the work, we may have solved Problem #1 only to have Problem #2 show up saying, “Well, hello there!” 😂 But as I thought about it some more, I had to challenge my own thinking too. Maybe that doesn’t mean the service or even the audience is wrong. Maybe the contractor doesn’t need more leads. Maybe the AI receptionist could help them handle their EXISTING demand better by qualifying callers, screening poor-fit inquiries, answering routine questions, scheduling the right estimates, and giving the owner and staff some time back. Now we’ve shifted from “Let me help you get more business” to “Let me help you handle the business you already have more efficiently.” Or, if the offer really is about generating and capturing more opportunities, maybe we look for an audience that has missed calls AND capacity for more customers.(my original lane of thought before I considered an alternate route)

Here's the setting @James Roman that I mentioned last night