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Owned by David

*NEW* The only leadership community built for BPO/contact-center operations leaders ready to move up with help from a global community of your peers.

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23 contributions to Impactify Leadership Community
Leadership Mentor - Meet Maven!
You will start to see much more activity in our community as we are ready to BUILD! In the meantime, we have added a very cool new AI Mentor Bot option, Maven, on our impactifyleaders.com site, come by, setup an account using the same email you used for this site, and you can ask it anything you want. In fact, if you have a great experience or one that needs work, tell us the story!
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Leadership Mentor - Meet Maven!
Quiet Group
This community might be quiet. BUT its still impacting lives. I cant wait to learn and be proactive in this community .
Quiet Group
0 likes • Jun 18
We are in build mode right now and then trying to recruit more members. Stay tuned and if you have any suggestions or any questions, feel free to post here and I'm happy to answer!
0 likes • Jun 18
Also, tell me about your own leadership status and goals?
David Wilson on Webinar with Observe.ai on AI in Customer Operations
In case you missed it, the AI in CX webinar with the CEO of Observe.ai that I participated in is here if you want to view it.
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Online webinar tomorrow!
I am participating in a webinar tomorrow at noon EST with the CEO of Observe.ai. You can access it here: https://lnkd.in/gvJAg_AD Come and join!
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Friday Morning Challenge
Good morning leaders. 👋 TGIF! Let's set the tone for the weekend! Here is your question for the day: "Think back to when you first became a Team Leader. What is the one thing you wish someone had told you on day one?" Drop your answer below. No wrong answers. No judgment. I'll share mine at the end of the day. This community is built on real talk — not textbook leadership. Let's start the way we mean to go on.
0 likes • Apr 17
From the years I've watched folks grow, one thing I say is for new Team Leaders, you are no longer 'friends' with your former teammates, and to set boundaries and expectations as their new manager. Most will understand and you have to realize you won't be part of the former crew.
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David Wilson
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12 points to level up
@david-wilson-6775
25+ years leading CX and operations, now advancing job readiness through Impactify.cx, Evala.cx and Jengoapp.com.

Active 2d ago
Joined Apr 6, 2026
Toronto, Canada
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