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May 9 •
How Do You Increase Twilio’s Outbound Call Concurrency?
Hey folks, I’ve been running into a bottleneck with Twilio, only a few of my outbound calls go through at a time, and the rest fail with a “Call concurrency limit exceeded” warning (Error 10004). I’m using Twilio for a legit voice automation setup where my assistant calls warehouse reps to confirm auto part availability. Just trying to get about 10 concurrent calls running smoothly. Anyone here successfully increased their outbound call concurrency with Twilio? Did you submit a request or go through a specific approval process? Would love to hear what worked for you! Thanks in advance!
0 likes • May 10
Hi @Ryan Francis , I haven't dealt with Twilio concurrency limits myself but have used Twilio before. See the following Twilio help doc that explains Twilio's Call Concurrency Limitations: https://help.twilio.com/articles/223180028 In summary from article above, to lift limits you need: 1. Upgraded Twilio account: https://www.twilio.com/docs/usage/tutorials/how-to-use-your-free-trial-account-namer#how-to-upgrade-your-account 2. Approved Business or Individual PCP (Primary Customer Profile): https://www.twilio.com/docs/trust-hub/trusthub-rest-api/console-create-a-primary-customer-profile (Your Customer Profile will get approved after Twilio vets your information.)
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@david-potter-4157
Software Developer, beginner in automation, have used automation with Salesforce using Powershell & REST APIs
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Joined Mar 8, 2025
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