Struggling bad for getting in jobs at the moment. Ads are not doing it for me. Could really use some help on what sort of ads/marketing i should run. Generic flyer type or more in depth?

Today someone commented on one of my Facebook ads saying the service was “okay, not great.” The moment I saw it, I reached out straight away to find out what went wrong. The truth is — people are used to bad businesses, poor customer service, and sketchy experiences. So it only takes one little thing going wrong for them to tell the world how “shit” your business is. That’s why we get on top of it immediately when something goes wrong. But more importantly, we fix it at the root. Here’s how we do that: - Every car that leaves our workshop gets a quality control check to make sure nothing was missed. - Every customer gets a follow-up message the next day to check they were happy. (People often won’t say something to your face, but they will open up over message — and that’s how you find the holes in your service.) You can turn a bad experience into a positive one! - This customer probably would’ve told his friends and family that our service was average. But now? I can almost guarantee he’ll recommend us — because we actually cared enough to fix it. Handle it fast. Fix it at the root. And don’t let one bad moment ruin your brand. P.s - I just checked and this customer didn’t have either of those quality controls happen because of a admin error we had that week! Now I will be looking to either 1. Automate it or 2. Make sure there are systems and reminders in place for our follow up message for whoever is on admin next time (my fault)