How We Handle Cancellations in Private Practice (and Still Hit Our Weekly Targets) Let’s be real — cancellations are part of the game. But if you don’t track, overbook, and backfill smartly… they’ll punch holes in your revenue. Here’s our play: ✅ Know your numbers: Track your weekly cancellation + no-show %. Anything over 10–12% needs a system tweak. ✅ Overbook peak slots: Just like airlines do. Strategically overfill late arvo and morning spots (these always go first). ✅ Run a tight waitlist: Cancellation? Fill it in 10–15 mins. Keep a “hot list” of keen clients ready to slot in. ✅ Policy = power: 24hr cancellation policy + reminder texts. No awkward convos when it’s part of the system. ✅ Front-load value: Pre-paid packs, maintenance pricing, and reminder systems help reduce flakes + increase loyalty. 📊 Bonus: Track lost revenue per week. You’ll take cancellations way more seriously. Want the full SOP? Comment below and I’ll drop it 👇

WE ARE HIRING A SECOND PHYSIO TO JOIN OUR TEAM HERE IN PORT MELBOURNE 🚀 If you are a Physio with at least two years experience and are located in Melbourne or are open to relocating to here, reply to this or share this to anyone who you think would be interested!!

Medial and lateral epidcondylitis are super common pathologies I see on a regular basis. As a thought experiment what are common things you look for and do for this condition and the why it can happen for very non-specific reasons biomechanically outside of golf and tennis. Comment below your insights or odd connections you have found in the past!

Hey everyone!! Let’s all reintroduce each other! Would love to know where you are all from, what you do and how long you have been working for! Put yourself out there and get to know each other! No will bite, I promise! Drop a comment below and start networking 👇🏼

36 YO F presented to me with a chronically stiff neck and shoulders, and reports that she occasionally experiences “pins & needles” in both her hands as well as headaches. Dx - A) Cx spine = degen (mod) ; postural overload symptoms of Cx/Thx spine stabilizers (mod/chronic) B) Scapular/shoulder = postural overload symptoms of scapulohumeral stabilisers (mod/chronic) ; b/g of scapular instability (mod) ; ?MDI GH joint C) Neural = ?Exiting Cx spinal nerve root compression ; transient bilateral neuritis (mild) Tissue integrity - ?Hypermobile ; ?EDS Treatment over the next 3 weeks - A) Manual therapy through scapular/thx/cx - Deep tissue/joint mobilizations/dry needling/fire cupping B) Rehab focus - Scapular stability (shrugs/chest & face pulls/seated rows etc) Treatment helped address her stiffness & headaches. However, the pins and needles didn’t disappear. And are worst in the morning. Referred for Chiro ; regular weekly adjustments for a further 3 weeks ; nil change in symptoms a/a. She says the pins and needles happens most in the morning when she brushes her teeth. Where do you think I went from here? What other considerations to her current symptoms did I make that changed my diagnosis? SHOOT