If you're comfortable assisting customers with financial account-related questions and can provide professional, patient customer service, this may be a great program for you. Position: Fiserv Direct Express Customer Service Representative Location: Remote / Work From Home Pay:$18.00 per hour Drug Screen: Required Fingerprinting: Required Training start: 09/14/26 WHAT YOU'LL DO As a Direct Express Customer Service Representative, you'll provide customer support to cardholders and assist with account and card-related inquiries. Your day may include: - Answering inbound customer service calls - Assisting customers with Direct Express card questions - Helping customers understand transactions and account activity - Assisting with lost, stolen, or replacement card concerns - Providing general account and payment information - Navigating multiple systems while speaking with customers - Accurately documenting customer interactions - Verifying information and following required security procedures - Providing professional service while handling sensitive financial information - Throughout the day, you'll move from call to call while protecting customer information, documenting interactions, and following security and compliance procedures. - Attention to detail is extremely important for this role. IMPORTANT BACKGROUND REQUIREMENTS Because this opportunity involves financial services and sensitive customer information, applicants must be willing to complete the required screening process. A drug screen AND fingerprinting are required. Please make sure you're comfortable completing both requirements before enrolling.