One of the most common questions we receive is: “What are businesses legally allowed to ask me when I’m out in public with my service dog?” Under the Americans with Disabilities Act (ADA), if it is not obvious that your dog is a service dog, a business may ask only two questions: ✅ 1. Is the dog a service animal required because of a disability? ✅ 2. What work or task has the dog been trained to perform? That’s it! 🚫 Businesses may not: - Ask about your disability. - Ask for medical records. - Ask for certification or an ID card. - Ask your dog to demonstrate its task. 🛑 When can a business ask a service dog team to leave? A business may ask the dog to leave if: 🐾 The dog is out of control and the handler is unable to regain control. 🐾 The dog is not housebroken. 🐾 The dog poses a direct threat to the health or safety of others based on its actual behavior. A business cannot ask you to leave simply because: - They have a “No Pets” policy. - Someone is afraid of dogs. - Someone has allergies. - They don’t understand the ADA laws. - You don’t have an ID card or certification. 📹 What should you do if you believe your rights are being violated? ✅ Stay calm and remain respectful. ✅ If possible, begin recording a video of the interaction. ✅ Ask for clarification on why you are being asked to leave. ✅ Make note of the date, time, location, and the names of any employees involved. Having a calm, factual record of what happened can be very helpful if you need to address the situation later. Knowledge is power! The more we understand our rights and responsibilities as service dog handlers, the better prepared we are to advocate for ourselves while also representing the service dog community in a positive way 💙 ❓Current Service Dog handlers - Have you been denied access or has a business asked you inappropriate questions? Tell us what happened and how you dealt with it 👇