Scenario: a founder notices revenue was lower than expected, assumes sales slowed down, and moves on. A closer look shows that a few refunds were recorded in different places, so the pattern was easy to miss. One refund can be normal. A repeat pattern is useful information: it may point to expectations, delivery, or a process worth looking at. If you needed to find last month's refunds today, could you do it in a minute? Reply "yes," "maybe," or "not yet."