Was reading a few agency breakdowns this week and one point kept showing up: the actual n8n/Make build is a small slice of the work. The rest is figuring out what the client really needs, teaching them to use it, and support after launch. One writeup put it at roughly 20% building and 80% everything else. That's their number, not some official stat, but it matches what I see. Same sources say clients don't care what tool you used. They care about leads, hours saved, or revenue. So pitching "I'll build you an n8n workflow" is weaker than "I'll cut your follow-up time from 2 days to 10 minutes." Two things I'm trying to do better on: 1. Ask what happens when the task gets missed before I talk about any tools 2. 2. Quote the outcome, then the build, then a small monthly support fee If you want to read the stuff I found: https://growwstacks.com/blog/is-n8n-dead-in-2026-automation-truth-after-claude-code-ai-agents https://ideaproof.io/guides/ai-automation-agency Curious what the rest of you do. How do you handle the post-launch part, do you charge for support or just fix stuff when it breaks?