Hey Serving Hearts 🙏 Dec 3 @ 17:00 CEST Meeting Link: premm.cloud/meet What we're covering: → Your questions (submit below if you haven't) premm.cloud/questions Post your question — come ready to grow. Get tips on leveraging your serving heart.

Premm is now live inside the classroom Hey Serving Hearts, We are live - Join us now! Find the call link in the calendar tab!

Over the years in hospitality, I’ve learned this truth: It’s not just what we do for our guests — It’s how we make them feel that they’ll never forget. For me, Emotional Intelligence is the invisible skill that turns a service into a story worth remembering. Here’s how I practice Dr. Daniel Goleman’s 5 pillars in my daily work: 1️⃣ Self-Awareness ↳ I check in with my emotions before I greet a guest. Presence can’t be faked. 2️⃣ Self-Regulation ↳ I train myself to respond with grace, even in the busiest rush. 3️⃣ Motivation ↳ I keep the long-term relationship in mind, not just today’s transaction. 4️⃣ Empathy ↳ I try to feel what my guests feel — often before they say a word. 5️⃣ Social Skills ↳ I focus on building connections that last far beyond the check-out. Because in the end, hospitality isn’t just about service. It’s about serving with soul.