Last week I shared the Main Street AI findings from the U.S. Chamber of Commerce Foundation and Ipsos. The headline: AI use is everywhere among small businesses, but building it into how the business actually runs is rare. This week I want to show you why closing that gap is about to matter more, and it's not the reason most people think. Two signals from September: On 9 September 2026, Mastercard launched Agent Connect for merchants building agentic commerce. On 10 September 2026, Visa, Mastercard and Ant International announced they've started building a shared "Know Your Agent" framework so payment networks can recognise and trust AI agents that buy on someone's behalf. Put simply: the card networks are preparing for AI agents to shop, book and pay. That means two kinds of agents will touch your business. There are the ones you run, and the ones your customers send. Most small business AI advice only covers the first kind. Here are three things to do this quarter that cover both: 1. Make your business readable to agents Prices, availability, opening hours, booking rules and refund policy should all be in plain text on your website, not buried in images or PDFs. An agent can't book what it can't read. 2. Integrate one workflow properly Don't add AI to ten things. Pick one workflow that's frequent, rule-based and easy to reverse, then build it end to end with a named owner and a log of what it did. That's the jump from "using AI" to "running on AI". Fahad's point this week is right too: not every automation needs AI. Start with the workflow, not the tool. 3. Decide your rules for agent customers now What can an agent book or buy without a human on your side? What needs a confirmation? How do you handle a refund request from an agent? Write it down before the first one arrives. My forecast, stated so it can be proved wrong: by the end of 2028, major small business surveys like Main Street AI will be asking how many customers buy through AI agents, not just how many owners use AI. If the 2028 edition doesn't ask, I was wrong.