Step 1: Lead Comes In — Immediate Action Plan Once a lead enters your system (through a marketing agency, ad campaign, or other lead flow), your clock starts ticking. Golden Rule:📞 Call the lead within the first 5 minutes. Step 2: Setting the Appointment — How to Properly Book the Meeting When you get the customer on the phone: 1. Confirm their inquiry 2. Offer a time 3. Give specific options Get the appointment officially scheduled in your calendar. Step 3: This is Where Most People Mess Up Normally, salespeople would end the call right after booking: “Sounds good! See you then — let us know if you have any questions. Bye.” But you are going to do it differently. ✅ Stay on the phone another 10–15 minutes after booking the appointment to: - Build a real relationship. - Get the customer to like you (checking off the first principle before you even arrive). - Talk about them — their background, family, hobbies, anything personal. People’s favorite topic is themselves. Spend time talking about them, finding common ground, and building a bond before you show up at their house. Why This Matters: - When you show up for the appointment, it won’t feel like you’re strangers. - They’ll already trust you more because of the relationship you built on the first call. - This makes the entire sales process much easier — smoother conversations, less tension, more closes.

Today I had an experience that I would like to share and see if you agree or maybe you got your own thoughts about that, in that case please hit the comment section👇🏻 It's normal to get asked over the phone how much do you charge per sq/f , because it's something measurable that people can go off of, but here's a thing... Let's say John charges 6$/ per sq foot . For simple math, he takes 1000 square foot garage, that's 6000 $, right ? Nope 🙅🏻‍♂️ At least not for you it's not ( I hope that's not how you do your estimates , but each to their own ) .For the house owner though or whoever asked for the price per sq/f , that's how this math sounds like. Fun fact, I also noticed that a lot of times you get phone calls from competitors asking the same thing, they are just testing the waters...Nothing wrong with that, but say it's a job where you just need to seal the driveway, then it makes sense, there's nothing really that can fluctuate in price that much, but even so...your material markup and labor cost are gonna make a huge difference! For example 1000 sq/f garage, ideal slab, no cracks. We apply MVB ( Moisture vapor barrier ) @ 150 sq/f per gallon ( you can use 100 per G for your math , it's just an example ), that's ~6.7gal + 10-15% waste =7.4-7.7 gal , so we order 8 gal (~30.3 L ) Base coat @ 120 sq/f per gallon, rough math ~ 10 gal (~37.9 L ) Flake broadcast to rejection , let's go a bit over, you will reclaim up to 40 %, but let's say 250 lbs of flake ( that's a bit much , but I'd rather have more than not enough ) Top Coat , Polyaspartic @ 100 sq/f per gallon ( that's a generous amount that I like to stick to for best results ) 10 gal + waste etc, order 12 gal ( ~45.4 L ) Now with just of all of these variables, imagine how much can the total go up or down depending on your application. Do you apply MVB? you maybe don't have to💁🏻‍♂️​ but what if the moisture content in the area will go up if it starts raining excessively or smth, I don't know ...it's just an example . You sometimes don't have to use it and will be fine, but would it ever suck to come back and redo the whole thing on your dime, wouldn't it.

Hello everyone, was looking to see if you guys had any suggestions for any manufacturers you like to work with for all epoxy resins/ top coats including pigments/mica powders etc. Would love to get some intel and referrals. New to the epoxy industry and trying to work out details. I’m from southern in case that makes a difference