@Noah Spear @David Warren Sorry for the delay here and for the lack of follow-up. We're currently reviewing a logistics issue coming from our fulfillment center that has affected outgoing orders and shipment updates, so I do not want to give either of you an inaccurate answer before I confirm the details properly. Noah, I have your email, and I’ll reply there as well. David, please DM me your order number, and I’ll pull yours directly too. I appreciate your patience while we work through this. Customer satisfaction matters, and our priority is to make sure no one is left without a proper resolution. Once I have a confirmed update, I’ll come back to you directly.

@Noah Spear I can confirm your original order and the additional WDT order have both been refunded in full. Your refund confirmation emails have been sent through. If you can’t see them, please check spam or DM me and we’ll send them again right away.

@Natalie Meyer We’ve received an email about this and replied there so we can get it sorted properly. Just want to double-check you’ve seen that response, as the name on the email thread is slightly different and I want to be sure we’re aligned. Once confirmed, we’ll take care of this for you right away.

@Natalie Meyer My side shows that two replacements have been marked as shipped, including the second one I arranged after your email, so I want to double-check the record properly before I say anything inaccurate here. Can you DM me your order number again so I can reconfirm the details against the shipment history? If this has still not been resolved after that review, I’ll make sure the next step on your case is handled properly, including refund for the tumbler order. And of course, you do not need to return the incorrect tumbler you originally received.

@Derek Willis Good question, happy to clarify. Testing isn’t random, and not everyone receives items at the same time. Each test runs in waves, depending on what’s ready and how many units we have available. The next item going out is the WDT espresso tool, which is scheduled to roll out within the next 72 hours give or take. I’ve checked the list and your name is included for this round. You’ll receive an email in your inbox when it’s ready. From there, you can choose to take part or pass. Totally optional either way. There isn’t a formal submission form. Once you’ve had some hands-on time, we circle back here in the community for feedback on how it felt, what worked, and what didn’t.

@Natalie Meyer Sorry for the delayed response. All testing opportunities are sent through email, and we’re currently looking into a deliverability issue after a handful of testers reported not seeing those messages where expected. If you can let me know whether you checked inbox, spam, junk, and promotions, I can then add your email address to the review and come back to you with an update once I’ve confirmed the details.

@Keith Lyons Welcome, great to have you here. Thanks for the intro and for sharing your setup. Always good to have someone with your level of curiosity and experience in the group. Looking forward to having you involved in the conversations.

@Mark Paradis Welcome, glad you’re here! Sounds like you’ve explored a lot across brewing methods and home roasting, which is awesome. Looking forward to having you in the mix and seeing what you’re experimenting with.

@Natalie Meyer Our team has reached out to you via email with a link to the self-service account hub, where you can manage and adjust your T-shirt subscription. If you don’t see that email, just let us know and we’ll resend it right away.

@Andrew Pohlmann Our team can help you with that. Just reach out to us at [email protected] and they’ll get you sorted with the adjustment.