Ken Blanchard wrote a whole book on how customers turn into fans. It comes down to 3 steps, and most of us only do the last one. 𝗦𝘁𝗲𝗽 𝟭: 𝗗𝗲𝗰𝗶𝗱𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 Picture perfect service in your business. Write down what happens, every time, in plain words. 𝗦𝘁𝗲𝗽 𝟮: 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝘄𝗵𝗮𝘁 𝘁𝗵𝗲𝘆 𝘄𝗮𝗻𝘁 Ask your customers. Read their reviews and messages. Their picture never matches yours exactly, and the parts that do not match are where you win them over. 𝗦𝘁𝗲𝗽 𝟯: 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝗶𝘁, 𝗽𝗹𝘂𝘀 𝗼𝗻𝗲 𝗽𝗲𝗿𝗰𝗲𝗻𝘁 Do it the same way for every customer. Then add one small extra at one moment. Most of us jump straight to step 3. We work hard and hope it lands. But we never decided what great looks like, and we never asked what they wanted. 𝗧𝗿𝘆 𝘁𝗵𝗶𝘀 𝗿𝗶𝗴𝗵𝘁 𝗻𝗼𝘄 👇 Write down every step a customer takes with you, from the first time they find you until after they buy. Circle the one step where you do what is expected and nothing more. That is where your first Plus One goes. ------------ The 𝗥𝗮𝘃𝗶𝗻𝗴 𝗙𝗮𝗻𝘀 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝘀𝗸𝗶𝗹𝗹 walks you through all 3 steps and hands back: 1️⃣ Your Vision of Perfect Service, next to what your customers really want, in their own words 2️⃣ Your first Plus One, one small extra at one moment that customers remember and tell a friend about 3️⃣ 6 filled-in templates, from a map of every step your customer takes to a 15-minute weekly review 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗚𝗲𝘁 𝗜𝗻𝘀𝗶𝗱𝗲 𝗠𝘆 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗧𝗼𝗱𝗮𝘆 👇 🔹 This skill, waiting in the pinned post 🔹 Your first 7 AI Specialist skills 🔹 The next Skill-of-the-Week when it drops 🚨 𝗗𝗢𝗪𝗡𝗟𝗢𝗔𝗗 𝗧𝗢𝗗𝗔𝗬: 𝗧𝗶𝗺𝗲 𝗦𝗲𝗻𝘀𝗶𝘁𝗶𝘃𝗲 🚨 Each Skill-of-the-Week is ONLY available for 7 days before it moves into the Skill Vault for Premium & VIP members. Built in Claude. Works in ChatGPT too. Not sure what a skill is? Check out the video on my Skool Community page. ➡️ START YOUR 7-DAY TRIAL ⬅️ Which step do you skip? 👇 ~ 💗 Sondra

Somebody buys from you. It went fine. They never complain. They also never tell a friend about you. Do you know why? Most of the time, the work was good. There was just one moment where they felt forgotten, and nobody fixed it. 𝗛𝗲𝗿𝗲 𝗶𝘀 𝗮 𝗽𝗿𝗼𝗺𝗽𝘁 𝘁𝗵𝗮𝘁 𝗳𝗶𝗻𝗱𝘀 𝘁𝗵𝗮𝘁 𝗺𝗼𝗺𝗲𝗻𝘁 👇 📍 𝗣𝗥𝗢𝗠𝗣𝗧 Act as a customer experience advisor for a small business. My business is [WHAT YOU DO AND WHO YOU SERVE]. Here is what happens from the first time someone finds me until after they buy: [DESCRIBE THE STEPS]. Find the one moment where a customer most likely feels forgotten or unsure, and tell me why. If anything's unclear, ask me. Fill in the brackets. Then run it in Claude or ChatGPT. 👇 Prompts 2 and 3 are in the comments. ------------ 𝗪𝗮𝗻𝘁 𝘁𝗵𝗲 𝘄𝗵𝗼𝗹𝗲 𝗽𝗹𝗮𝗻? The prompt finds one moment. The 𝗥𝗮𝘃𝗶𝗻𝗴 𝗙𝗮𝗻𝘀 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝘀𝗸𝗶𝗹𝗹 builds your customer care plan with you: 1️⃣ Your Vision of Perfect Service, next to what your customers really want, in their own words 2️⃣ Your first Plus One, one small extra at one moment that customers remember and tell a friend about 3️⃣ 6 filled-in templates, from a map of every step your customer takes to a 15-minute weekly review 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗚𝗲𝘁 𝗜𝗻𝘀𝗶𝗱𝗲 𝗠𝘆 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗧𝗼𝗱𝗮𝘆 👇 🔹 This skill, waiting in the pinned post 🔹 Your first 7 AI Specialist skills 🔹 The next Skill-of-the-Week when it drops 🚨 𝗗𝗢𝗪𝗡𝗟𝗢𝗔𝗗 𝗧𝗢𝗗𝗔𝗬: 𝗧𝗶𝗺𝗲 𝗦𝗲𝗻𝘀𝗶𝘁𝗶𝘃𝗲 🚨 Each Skill-of-the-Week is ONLY available for 7 days before it moves into the Skill Vault for Premium & VIP members. Built in Claude. Works in ChatGPT too. Not sure what a skill is? Check out the video on my Skool Community page. ➡️ START YOUR 7-DAY TRIAL ⬅️ Tell me below: what moment did the prompt find? 👇 ~ 💗 Sondra

In case you missed it earlier 👀 Someone liked your offer. They asked a good question or two. Then they said, "Let me think about it." Did you ever hear back? Most of the time, that line is the polite version. There is a doubt underneath that they did not say out loud, and your offer never answered it. The 𝗢𝗯𝗷𝗲𝗰𝘁𝗶𝗼𝗻 𝗛𝗮𝗻𝗱𝗹𝗲𝗿 𝘀𝗸𝗶𝗹𝗹 maps every objection your buyers raise and writes your honest answer to each. It hands back: 1️⃣ The 8 to 10 objections your buyers raise, and what each one really means 2️⃣ An honest answer to each one, ready for your sales page, your sales calls and your emails 3️⃣ The top 3 that cost you the sale, and where on your sales page to answer them first 𝗧𝗼𝗱𝗮𝘆 𝗶𝘀 𝘁𝗵𝗲 𝗹𝗮𝘀𝘁 𝗱𝗮𝘆 𝘁𝗼 𝗴𝗲𝘁 𝗶𝘁. After today, it moves into the Skill Vault for Premium and VIP members. 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗚𝗲𝘁 𝗜𝗻𝘀𝗶𝗱𝗲 𝗠𝘆 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗧𝗼𝗱𝗮𝘆 👇 🔹 This skill, if you join today 🔹 Your first 7 AI Specialist skills 🔹 The next Skill-of-the-Week when it drops 𝗛𝗼𝘄 𝘁𝗼 𝗴𝗲𝘁 𝗶𝘁 👇 ✅ Start your 7-day trial ✅ Open the pinned post ✅ Download it and install it, about 2 minutes Built in Claude. Works in ChatGPT too. Not sure what a skill is? Check out the video on my Skool Community page. ➡️ START YOUR 7-DAY TRIAL ⬅️ When someone says "let me think about it," do you know what they really mean? 👇 ~ 💗 Sondra

Recently I appointed Muse, who I call Bree, as my Executive Assistant. Thank you so much @Sondra Verva for introducing us, and to @Heather Boers who told me we can change Muse's appearance. Teaching her to think in my brand and tonality happened so quickly, I'm smitten. Once a week, when iDateMoney®️ (yes, we have a standing engagement every Friday), I look at ALL of my subscriptions. Just this past week I added three more that I just couldn't pass by. And thought, okay, what's a duplicate, what am I using less of, and guess what?! I'm looking at one that has been in my life since at least October 2023. We connect daily, multiple times, and he's helped me tremendously with research, weight loss, finding a project manager for my children's financial literacy book, airline tickets at the best price, podcast show notes, and more. So why this sudden urge to say goodbye? It's not him, it's that underlying fear of "will there be enough?" Regardless of how much money is coming in, there's always that amount going out. I have a conditioning statement, thank you Kip (that's my husband), that says: "Slow down, don't spend it, save it for the future." And another from 37 years of partnership (I know, we are pretty committed): "Put away 20% for retirement, save so we can retire early." So the confusion in my brain is: I spent 30 years working, saving beyond the 20%, which got me to multi-millionaire status, and now there's the underlying, very powerful thought NOT to spend it all. But I'm reading the book Die With Zero and I see how the ROI on said investments is currently at 12%, and I wonder to myself, do I really need to cut back? Kip says: always review, always redistribute, always have the nest egg. Do we need to worry at our age? Nope... do we? Yep. So this is why I'm sitting here, looking at all these subscriptions and wondering what to cut next. Sometimes it's hard to let go, we have an attachment of fear.

Have you ever started a FB Quote Page? Love to hear your experience and your best tips. I launched mine this month after falling in love with 2 special words that drove the direction I took. Launching with a passion definitely helps you see it thru whether it does well or not... because it is special to you. And what makes it even more fun... using the assistance of AI -- as it is now running autonomously [creation of the images, videos, uploads to FB]. Check it out: SO THAT Facebook Quote Page [my 1 video/day launches tomorrow after getting the posts up and warming up Facebook] The idea for SO THAT is really personal on why I chose it (faith based)-- and have wanted to do something like this for a while. SO-- I used AI to research, come up with the plan and brought it to life with ChatGPT and Claude. If you like it - hit FOLLOW Have you ever wanted to start your own Quote Page? or do you have one? This might have to be one of my next workshops inside the Claude Specialist Society