NEW COMPANY STRUCTURE & OFFICIAL OPERATING HOURS
Dear Zenith Forex Family,
As Zenith Forex continues to grow and transition into a new company structure, we are implementing updated official operating hours and a new support procedure to ensure better organization, efficiency, and service delivery across the entire community.
We kindly ask all members, coaches, and clients to take note of the following IMPORTANT changes.
🕒 1. NEW OFFICIAL OPERATING HOURS
Effective immediately, all enquiries and requests for assistance must be submitted during the following official hours:
📅 Monday – Friday: 07:00 – 17:00
📅 Saturday & Sunday: 08:00 – 13:00
🇿🇦 Public Holidays: 08:00 – 13:00
Please ensure that you contact the Zenith Forex team and inbox for assistance only during these designated hours.
IMPORTANT: Any messages or enquiries sent outside the official operating hours will be attended to during the next applicable working hours. Please be patient and allow the team time to respond when operations resume.
We appreciate your understanding as we establish a more structured and professional support system.
👥 2. IMPORTANT NOTICE TO ALL COACHES:
All coaches are required to communicate these new operating hours to their respective clients and ensure that everyone understands the updated support procedures.
Please take responsibility for informing your clients about these changes so that expectations are clear and everyone knows when to contact the team for assistance.
💻 3. INSTALLATIONS: NEW RESPONSIBILITY FOR COACHES
As part of Zenith Forex’s new structure, the HQ team will no longer be responsible for carrying out bot installations for coaches’ clients.
Going forward, coaches will be responsible for assisting their own clients with the installation process.
We understand that some coaches may need guidance with this process. To make the transition easier, a step-by-step video tutorial will be uploaded soon showing coaches how to use AnyDesk to connect remotely to their clients’ computers and assist them with installations.
Please watch the tutorial once it is available and familiarize yourself with the process so that you can confidently support your clients.
Always obtain your client's permission before connecting remotely
🤝 4. WORKING TOGETHER THROUGH THIS TRANSITION
These changes are part of our move towards a more organized, accountable, and efficient company structure. As Zenith Forex continues to expand, it is important that every member of the team understands their responsibilities and contributes to delivering a better experience for our clients.
We ask everyone to cooperate with these new procedures, respect the official operating hours, and take responsibility for communicating the changes.
Thank you for your continued support, cooperation, and commitment to the Zenith Forex family.
One Team. One Vision. One Zenith Forex. 💫🚀
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