22h • General discussion
Your Most Important Customer Is Your Employee
We obsess over guest experience — reviews, service steps, hospitality language. But the most honest review of your restaurant already exists. It lives in your kitchen. On your floor. In your team. If your employee were allowed to leave a Google or Yelp review… what would it say?
Flip the Lens
Ask yourself the same questions you ask about guests:
- What is their daily experience really like?
- Do they feel welcomed when they walk in?
- Are their needs heard and addressed?
- Do they feel safe, supported, and respected?
- Would they recommend working here to a friend?
If a team member doesn’t feel like a happy guest,
your dining room will never consistently feel that way either.
The Employee Experience Is the Brand
Guests feel what your team feels.
- Burnout shows up as rushed service
- Resentment shows up as indifference
- Pride shows up as care
- Trust shows up as consistency
You can’t script hospitality if the culture behind it is broken.
The Google Review Exercise
Take 5 minutes and do this honestly:
“I work here. Here’s what it feels like…”
Rate yourself:
- Leadership
- Communication
- Scheduling & balance
- Growth & learning
- Respect
No defensiveness. No excuses. Just awareness.
Practical Shifts That Matter
You don’t need a wellness program. You need presence.
- Greet your team like you greet your best guests
- Check in before things break, not after
- Listen without fixing immediately
- Follow through — every time
- Say thank you when no one is watching
Hospitality starts internally.
Your dining room is a reflection. Your food is a reflection. Your service is a reflection of you. If you want better reviews, better energy, better retention start by becoming a place your own team would five-star.
Pre-Shift Question
If your staff reviewed you today… would you read it with pride or defensiveness?
Sit with that. Then lead differently.
0
0 comments
Your Most Important Customer Is Your Employee
skool.com/therestaurantpreshift
Real talk for the hospitality game. You’ve mastered the craft — now it’s time you learned how to make money. I’m a Top Chef Restaurateur with no fluff
Leaderboard (30-day)
1
+1
2
+1
3
+1
Powered by