The bottleneck is you · The Freedom Business

May 30 • Offshore

The bottleneck is you

You have documented your systems. You are building recurring revenue. The dashboards are humming. Life should be getting easier.

Except you are still answering every support ticket. Still jumping on remote sessions at nine at night because a client's email is down. Still the bottleneck. No amount of systemising fixes that if there is only one pair of hands doing the work.

Look at the maths. A Level 1 helpdesk technician in Sydney or Melbourne costs $60,000 to $80,000 a year before super, leave loading, and the desk they sit at. All-in, you are north of $100,000 for one person, if you can even find them. The same skill set offshore, in the Philippines, runs roughly $10,000 to $15,000 a year. Six to ten times cheaper, and in my experience the quality is every bit as good, because offshore professionals tend to follow a documented process more precisely than a local hire who is sure they already know a better way.

Here is the catch, and it is the same catch as every other sector. None of this works without systems first. If your processes live in your head, your offshore team has nothing to follow. You are not offshoring the work. You are offshoring the chaos, and you will be managing it from a different time zone. Systemise first. Then scale.

Start with one role. Pick something repetitive, already documented, that does not need you in the loop. Prove the model with one person, refine the onboarding, then expand.

What is one role in your business that is documented well enough that someone could run it tomorrow without calling you? Post it. That is your first offshore hire, and this is the room where we scope it.

This beat is from the Offshore chapter of the book, landing soon.

1 comment

The bottleneck is you