17d • General discussion
Your AI Support Bot Shouldn't Answer Everything
Still finding out your bot missed something because a student had to complain first?
This build gives your AI support agent actual judgment, it knows exactly when to answer, when to hand off, and when to flag a gap.
✅ Answers routine student questions instantly using your own knowledge base
✅ Auto-escalates to a real person on Slack the second a question needs one
✅ Logs every conversation and separately flags anything unresolved as a gap to fix
✅ Sends your team a weekly summary of what students are actually asking, no digging required
Runs 24/7. Never leaves a question or a gap unhandled.
If your bot talks to real students, this is the difference between a demo and something you can actually trust.
🎥 Full build here: https://youtu.be/cKSh-ev26Jc?si=JcefNB4nb6wsj4nY
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Your AI Support Bot Shouldn't Answer Everything
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