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Feb 25 • General discussion
I slashed client support time by over 60% - without hiring help or fancy tools.
Hey gang,
I just hit "publish" on LinkedIn with something I think many of you will nod along to.
I cut my support time by over 60%. My coaches now self-serve most questions 24-7.
(Yes, really - and it's not some complicated new tool stack.)
The core idea: short, unlisted YouTube videos turned into a private playlist that lives in your welcome sequence, client dashboard, and group resources.
Record once → clients rewatch anytime → you stop repeating yourself on the basics.
In the post I share:
- The exact moment it clicked for me (same repetitive questions eating 8-10 hours/week)
- The simple 4-step process I use to create and deploy these
- Why this beats endless emails/calls for onboarding, frameworks, and quick fixes
- Real shifts in client results and how it quietly boosts retention
If you're already dipping into the video library here, this explains the "why" behind it – and why I keep adding to it.
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I slashed client support time by over 60% - without hiring help or fancy tools.
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