As a plumbing company, knowing your pricing is essential to building trust and maintaining profitability. When you understand your costs and set clear, consistent rates, you avoid confusion, prevent undercharging, and show professionalism. Equally important is being upfront with customers—if a job isn’t the right fit or you choose not to take it on, it’s better to be honest rather than overcommit. Clear communication and transparency protect your reputation and help ensure positive relationships with every client.