2d • General discussion
Locked Out Twice: The Summer Spot IP Trap When Funding Questrade (And How to Avoid It)
I recently had my accounts completely shut down ((twice)) just for trying to move my own money, and I wanted to share the lesson learned with the group.
First, I used eTransfer to move funds from TD to Questrade, not done before tired forgot I usually use Visa Debit. Almost immediately, everything got locked down on app. I then tried via website because it was new IP address it did two step but then it made me change my password. I called in, got the accounts unlocked, and made sure Customer Service put notes on my file but it was also because I was at a different IP address and even tried to pay a common bill and they put full hold on my app afterwards. So called and thinking I was in the clear, I switched back to my usual method: Visa Debit, which normally has the money there in 10 to 30 minutes. Boom. Blocked again, WTF and this time they locked me out of both the app and the website instantly again but not my wife so I knew it was me.
It’s incredibly annoying to deal with, but I have to admit it gives me a little peace of mind knowing the security actually works. The reality is that brick-and-mortar banks are heavily tracking your IP address (Don't use a VPN so stay out of public wifi) and behavioral habits as Customer Service told me with all fraud and scams going on. When you finally get things straightened out, you have to stay consistent. If you are doing things from a summer spot or a different network, it flags as suspicious behavior, just call them know like I do with my credit cards when I travel to other countries give them a heads up.
Here is the takeaway to save yourself the headache:
- Notify them of location changes: If you’re trading or moving money from a summer spot, let your bank know so you don't trip the fraud wire or the dreaded WB033 error.
- The safest method: Both Customer Service (and even my AI) recommended setting up Wealthsimple or Questrade as a standard Bill Payment. It takes a little longer to clear than two methods above, but it won't get your accounts frozen.
Worse part is I always call via my app (another tip) saves tons of time but when you call from outside line both times were 20-30 minutes and get people who are difficult to understand not my usual 3-5 minutes and great service. Lesson Learned !!! My bad !!!
Stay safe and keep those accounts unlocked.
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Locked Out Twice: The Summer Spot IP Trap When Funding Questrade (And How to Avoid It)
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