Twilio experts here ? · AI Accelerator

Twilio experts here ?

Hi!

I need help with A2P registration on Twilio for two separate use cases:

1. Internal Company Messaging

This number will only be used within a business, for communication between employees (e.g., HR messages, internal orders, etc.).Question: Do I still need to complete A2P registration for this internal-only usage?

2. B2C Messaging with Verbal Opt-In

This number will be used to message customers. Here's how we handle consent:Customers call us first (inbound), and during the call, we ask:"Can we text you updates by SMS?"They verbally agree.

Question: How do I describe this verbal opt-in to Twilio during the A2P registration process? (it already failed once)

Thanks in advance!

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Twilio experts here ?