Most AI agent retainers don't die because the tech fails. They die because the agent never learned the client.
Every session runs from zero — no memory of corrections, rules, decisions, or context built over months. By month 4, clients feel it.
This week I built the fix: a CLIENT.md. Six sections that load at every agent session start. Entity memory, procedural memory, cross-session memory — scoped to one client, compounding every month. The full breakdown is in this week's newsletter — including a worked example built against a 5-person SaaS founder running customer success automation.
🤔 Curious — anyone else building a persistent context layer for retainer clients? What sections are you tracking that I haven't thought of?