May 26 • General discussion
How a Global Logistics Firm Cut Email Backlog from 48 h to 14 m ?
Customs delays, missing paperwork, irate shippers, support was a war zone. We embedded QvQai across email, website chat, and WhatsApp:
- 62 % tickets auto-resolved (routing, docs, status look-ups)
- Average response time down 96 %
- Agent utilisation up 38 % on high-value escalations
Six months in, the COO says the bot is “an invisible team of 25 specialists that never sleep.”
🚚 Running logistics or supply-chain tech? DM LOGISTICS PLAYBOOK for the rollout steps.
#SupplyChain #CustomerExperience #Automation #AIChatbot #Logistics
1
0 comments
How a Global Logistics Firm Cut Email Backlog from 48 h to 14 m ?
