23d • General discussion
Important FedEx Update for Recent Peptira Orders
Hey there — Ben here, owner & CEO of Peptira.
If you placed an order between Nov 17–21, this message is for you. FedEx incorrectly flagged our account as “fraudulent” due to the massive spike in Black Friday volume. Although they told us Thursday afternoon that the issue was fixed, we learned Friday morning that the fraud flag was still active.
Because of this, around 80–100 orders may show “Returned to Sender” or “Return to Shipper.” Some of these are false alerts and will continue moving once FedEx lifts the flag (likely Monday). Others will be returned to our warehouse.
Here’s the action plan:
-If your order was impacted and you paid for shipping, we’ll refund your shipping cost (2-Day or Overnight) as store credit in your Peptira Wallet.
-If your package actually returns to us, we will overnight it back to you the same day it arrives using our new FedEx account with no flags.
-You’ll also receive an additional $50 in store credit if your package fully returns to our warehouse.
Most customers will NOT be affected beyond a short 1–2 day delay, but we wanted to notify everyone proactively and transparently — the Peptira way.
Thank you for your patience and for always showing us so much support. We’re on top of this and will get everyone taken care of ASAP.
Please take a moment to watch the video release sent via e-mail to all orders potentially impacted:
— Ben
CEO, Peptira
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Important FedEx Update for Recent Peptira Orders
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