Call transferring from Voice AI to actual # of a person

We are trying to create a call transfer after the voice AI collects all necessary details from the person but it is not working! The number is a mobile number in Australia. we are wondering what we are doing wrong? anyone know

We have

1) We have done a Agent Goal to be WARM transfer with the actual phone number

2) we have the Agents area of the sub-account enabled for outbound calling

3) we added credit in the billing of the subaccount (Does it cost?)

What are we missing?

@Charles Guerra

6 comments

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